Return for full refund within 7 days (of receiving the item, if purchased online) and store credit within 14 days of receipt. Products received as a gift may be returned for store credit with a valid gift receipt up to 30 days after purchase. Likewise, if an accessory, clothing or shoes need to be exchanged then the exchange policy applies if your size is available. Please contact us by emailing alkafromuniquecare@hotmail.com to submit a request to return your online order. This refund policy only applies to unopened, sealed, unworn item with all original tags and packaging. Please note that no refund or exchanges apply to jewelry like earrings, body piercing or fake piercing jewelry, or any piercing or aesthetic tools or supplies for sanitary purposes.

Please note for requested returns or exchanges within or outside of Canada, the return shipping charge is also the responsibility of the client.

Once your request is submitted, a member of our team will be in touch with further instructions to return items. Products must be in original condition. Refunds are issued back in the form of online credit. Refunds cannot be returned to the original card of payment or an alternate card or in a different form of payment.

Final sale or discounted items cannot be returned, refunded, or exchanged. Shipping charges are non-refundable.

Please note, for online returns, it can take between 5 and 9 business days to process a return or exchange after the item is received at our office.